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We are proud of our 99.6% satisfied customers score over the last 12 months on ebay.de
We carefully select our collectible items, because we want to surprise you every time. Limited editions, exclusive items or just items that bring back memories. We take great pride in our carefully handpacked shipping and offer you the best possible service, before and after your purchase. Just try us out!
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We know collectibles are more than just items — they’re passions, investments, and sometimes lifelong treasures. This FAQ covers the most common questions about our collectibles, shipping, authenticity, and returns.
Q: Are your collectibles authentic?
A: Yes. Every collectible we sell is 100% authentic and sourced from verified distributors, brands, or creators. Limited editions often come with certificates of authenticity (COA).
Q: Do you sell limited edition or rare items?
A: Absolutely! We specialize in rare finds, limited drops, and exclusive editions. Check our “New Arrivals” or “Limited Editions” sections for the latest releases.
Q: Will an item be restocked once sold out?
A: Many collectibles are one-time releases and won’t return once sold out. For popular items, we recommend subscribing to our newsletter for restock alerts.
Q: What payment methods do you accept?
A: We accept all major credit/debit cards, PayPal, Apple Pay, Google Pay, and occasionally installment options (where available).
Q: Can I reserve an item before it’s released?
A: If you have a specific collectible you want to reserve, contact us and we can see if we can help you.
Q: Can I cancel or change my order?
A: Orders can be canceled or changed within 6 hours of purchase. Contact us immediately if you need assistance.
Q: How are collectibles packaged for shipping?
A: We use secure, protective packaging — bubble wrap, reinforced boxes, and in some cases, double-boxing — to ensure your collectible arrives safely and in mint condition.
Q: What are your shipping costs?
A. This depends on the shipping region, see our shipping details.
See our shipping details.
Q: How long does delivery take?
A: This depends on the shipping region, see our shipping details.
Q: Can I track my order?
A: Yes! Once shipped, you’ll receive a tracking number by email.
Q: What is your return policy?
A: We offer a Free 30-day return policy for unused, unopened collectibles. Items must be returned in original condition and packaging.
Q: Do your products come with a warranty?
A: Collectibles don’t come with functional warranties, but we guarantee authenticity and mint condition packaging upon arrival. If something arrives damaged, contact us immediately for a replacement or refund.
Q: What if my collectible arrives damaged?
A: Please email us within 48 hours of delivery with photos of the damage. We’ll arrange a replacement or refund right away.
Q: How can I protect and display my collectibles?
A: We recommend storing them in climate-controlled, dust-free environments. For figures or limited editions, UV-protective display cases are ideal.
Q: Do you provide certificates of authenticity (COA)?
A: Yes — COAs are included for items where applicable (e.g., limited prints, signed editions, rare collectibles).
Q: How can I contact support?
A: Email us at support@gadgetzhome.com, or visit our Contact Us page. We usually respond within 12 hours.
